Terms of Service
1. Exchange Window: You have 10 days from the delivery date to request an exchange. Please initiate the exchange process within this timeframe.
2. Eligible Products: Only items purchased through our e-commerce platform can be exchanged. Products must be unused, in their original condition, and with all tags and packaging intact.
3. Return Policy: Our policy for returning items applies to certain products: Shoes, Belts, and Winter Jackets. Once approved by our admin, returns that are accepted will be turned into Gift Vouchers worth the same amount as the returned item. These vouchers can be used to buy anything from our selection in the future. Just remember, if the new item you want to purchase costs more than the voucher's value, you'll need to pay the extra amount in advance. We're here to make things convenient for you.
4. Exchange Process: To initiate an exchange, submit the exchange request and visit the designated uniform store in school with the original proof of purchase (order confirmation or receipt). Explain the reason for the exchange, and our staff will assist you further.
5. Uniform Exchange: If you need to exchange a uniform item due to sizing issues or defects, we will try our best to provide a suitable replacement, depending on availability and adherence to the school's uniform policy.
6. Exchange Restrictions: Certain products, like socks and personal care items are not eligible for exchange due to hygiene or safety reasons.
7. No Refunds: Please note that we only allow exchanges; refunds are not provided for products purchased through our platform.
8. Exchange Approval: The concerned uniform school store staff will assess and approve the exchange, ensuring it meets the eligibility criteria.
9. Exchange Time Frame: Once your exchange request is approved, we will provide a suitable replacement product, subject to availability.